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Published on:

5th Nov 2019

23. Customer Experience as a Differentiator w/ "The Godfather of Customer Service," Bob Furniss

On this episode, we welcome Bob Furniss to the program. Bob is the Godfather of Customer Experience. He spent his entire 30+ year career helping companies of all sizes better connect with their customers. Bob was awarded the ICMI Lifetime Achievement Award and has also been recognized as a Top 50 Contact Center Thought Leader. He is also an author and a keynote speaker.

You can reach Bob at bob@bobfurniss.com or follow him on Twitter: @bobfurniss.

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About the Podcast

The Corporate Escapee
Helping GenXers Escape the 9-5 and Find Freedom. Real stories. Real advice. Your new playbook for life after corporate.
You followed the rules. You climbed the ladder. But now you’re wondering… what if there’s more?

Welcome to The Corporate Escapee Podcast—a show for GenX professionals who are done living a life around work and ready to start living life on their terms. Whether you’ve just started questioning your 9-5, got caught in a layoff, or are already out and building your own thing—this podcast is your roadmap to freedom.

Hosted by Brett Trainor, a former corporate exec who escaped and never looked back, each episode features real conversations with real escapees, subject matter experts, and authors. You’ll hear the highs, the lows, and the practical strategies that help GenXers leave corporate—and stay out.

🎯 Inside each episode:
• How to turn your corporate experience into income
• Ways to land your first customer (without a website)
• What’s working with consulting, fractional roles, and coaching
• Mindset shifts to break free from fear and perfectionism
• How to optimize for freedom, fulfillment, and flexibility

If you’re feeling stuck, burned out, or just ready for something more—you’re not alone. Join thousands of others who are building the next chapter their way.

✨ It’s not just about leaving corporate.
It’s about taking back control of your time, your money, and your future.

It’s time to Get Busy Living.

About your host

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Brett Trainor