23. Customer Experience as a Differentiator w/ "The Godfather of Customer Service," Bob Furniss

On this episode, we welcome Bob Furniss to the program. Bob is the Godfather of Customer Experience. He spent his entire 30+ year career helping companies of all sizes better connect with their customers. Bob was awarded the ICMI Lifetime Achievement Award and has also been recognized as a Top 50 Contact Center Thought Leader. He is also an author and a keynote speaker.

You can reach Bob at bob@bobfurniss.com or follow him on Twitter: @bobfurniss.